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The practice is now operating an 'open door' policy. The shutter will continue to be up between 9am-6pm.  This is to be used by patients that have been asked to come down to the surgery only.  All other enquiries and booking of appointments will be dealt with via our normal telephone number. 0151 495 5110

Prescriptions can be requested via patient online access in the first instance.  If you are not yet signed up for this then please ask our reception staff for more information.  You can also order your prescription via our email address: gpn81064@nhs.net and on our main reception number 0151 495 5110 and press option 2 on the call queuing system between 10am and 4pm.  The prescription post box situated on the wall in the practice will re-open on 1st June 2021.  One of the above will have to be used as an alternative to ordering your requests if you have been ordering over the telephone during lockdown.  We apologise for any inconvenience this may cause but the telephone lines are too busy to continue taking prescription requests via telephone.

Thank you

Our practice Privacy Policy can be found by clicking on the following link:

Patient Privacy Notice

CQC REPORT CAN BE FOUND BY CLICKING THE LINK BELOW:

E-Consult

Welcome to Newtown Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

NOTICE TO PATIENTS - COVID-19 (CORONAVIRUS)

Patients' Charter is updated

Patients' charter updated 16th July 2021

Patients' Charter is updated

Newtown Surgery Newtown Surgery has updated its Patients' Charter, which outlines the responsibilities our patients have when attending our surgeries during the pandemic.

Please take time read the information below. Thanks

 Newtown Surgery-19 PATIENT CHARTER

 During this current crisis, our practice takes the protection and safety of our staff and patients very seriously.

May we politely request that to help us protect you, the following points are noted:

 

  • If you have any symptoms, please do not attend surgery. Please contact us and we will rearrange.

  • Please wear face protection when attending surgery we will continue to ask this of you from 19th July 2021

  • The surgery may be limiting access to the practice. Please only attend surgery if you are asked to do so or you have no other means of contacting us.

  • Please ensure you keep 2 metres apart and maintain social distancing where possible.

  • It is advisable not to bring handbags or additional items to your appointment to minimise contact and possible spread.

  • Please stand away from the reception desk.

  • Please use hand sanitiser on entering the premises and leaving the premises. Hand sanitiser is available.  

  • Please attend appointments alone wherever possible unless you require a carer, interpreter, or are attending with children/babies.

  • Please be aware of advice from NHS111 regarding reducing the spread of coronavirus.

  • If you are due to have an injection, please wear loose clothing or clothing that is easily removable.Please note the above list is not exhaustive or definitive. Please do not be offended or upset if you are asked to comply with a request from a member of staff that is not displayed on the above charter.Please remember, your health is valuable and important to us.

  • Stay alert - control the virus - save lives.

  • Please note - Whilst we take every precaution to ensure that our practices are fully compliant with COVID 19 guidance - Be aware that there are COVD 19 risks associated with any physical attendance at surgery.

VACCINATION UPDATE - COVID 14.05.2021

We are currently contacting all patients via telephone or text message with regards to receiving your Covid-19 vaccination.  Please make sure your contact details are upto date at the surgery to make this process easier.

You will be contacted in age groups and we are currently inviting anyone over the age of 18 years.  We will work through age groups as quickly and safely as possible.  All vaccinations are currently taking place at Widnes Rugby Stadium on an appointment basis only which will be given to you when the Surgery contacts you.  Please do not contact the practice to ask when you are going to be invited, this will just add pressure to an already busy schedule that we have, you will be contacted direct in due course.

No vaccines are held at the practice and we cannot give the vaccine at the surgery.  This may change at a later date and we will update the website with any changes as soon as we are aware of them.

Thank you for your patience in this matter.

AS OF 15TH June 2020 ALL PATIENTS AND VISITORS ARE ASKED TO WHERE A FACE COVERING WHEN ATTENDING THE PRACTICE.  THIS WILL NOT BE PROVIDED BY THE PRACTICE AND WILL BE THE RESPONSIBILITY OF THE PATIENT.  UPDATE: FROM MONDAY 19TH JULY AND IN LINE WITH NHS GUIDANCE, YOU MUST CONTINUE TO WEAR A FACE COVERING AND OBSERVE SOCIAL DISTANCING ACROSS ALL HEALTH SERVICES DESPITE THE END OF COVID RESTRICTIONS

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

https://www.gov.uk/get-coronavirus-test?utm_source=505a04f3-bd80-49f6-a3c1-69977110528e&utm_medium=email&utm_campaign=govuk-notifications&utm_content=daily

The recent outbreak of Covid- 19 is placing new and increasing challenges on all our member practices and our primary concern is to ensure the safety of our patients and staff

 

For the very same reason this practice, in line with all those in the area, has decided to put measures into place as pre-emptive contingencies to reduce and minimise the risks with transmission. This risk is for you as our patient but also for the staff who work here in the practice.

 

These measures may vary slightly in individual practices but we ask for you co-operation and patience in supporting the actions. This will ensure that we are still able to deliver the necessary care to all our patients.

 

National guidance from NHS England has mandated that all online booking appointments are suspended across the country. The reason we have done this is that this mitigates any potential risk of infected patients booking an appointment online and attending the surgery.

 

Instead, all appointments will be triaged in the first instance. Telephone triage is a process that facilitates signposting and the giving of relevant clinical advice.  Face to face appointments are available and will be booked when agreed during this triage/initial consultation with either a GP or Nurse. The facility to request prescriptions online is still available to all patients.  

 

We would like to reassure all our patients that we are continuing to work with NHS England, the CCG and Public Health to make sure that what we are doing is always in the best interest of our patients and our staff.

 

Regular updates are provided on our website

 

We would like to thank all our patients for their co-operation and understanding

For any general information on coronavirus please visit www.nhs.uk/conditions/coronavirus-covid-19

or  WWW.111.nhs.UK

WE APOLOGISE FOR ANY INCONVENIENCE CAUSED.

THANK YOU

NEWTOWN SURGERY


Q: Want to arrange a GP consultation outside of normal office working hours? 

 A: Ask at Reception for a Widnes GP Extra appointment

Where: Widnes Healthcare Resource Centre, Caldwell Road, Widnes, WA8 7GD

When: Clinic times: Mon-Fri:  (6:30pm – 9:00pm) Sat and Sunday (9am – 3:30pm)

How: Book in advance via Newtown Surgery

Who: You will probably be seen by a local GP, although not necessarily your own doctor. The on-duty GP has access to your patient records with your permission

(If you cannot keep your appointment then you will need to cancel it by contacting

HCRC on 0151 495 5000, we do not have the facility to cancel Widnes GP Extra appointments)


Community Wellbeing Practice

Newtown Surgery is a Community Wellbeing Practice, which means that it is connected with community support and services that can help patients to stay well throughout life.  Patients also have access to a wide range of free courses, events and one-to-one services in their local community to improve their health and wellbeing.


Help us to STOP bowel cancer

Bowel cancer screening

More than 41,500 men and women are diagnosed with bowel cancer every year in the UK. That is the equivalent of someone being diagnosed every 15 minutes.

Bowel cancer is the fourth most common cancer in the UK behind breast, lung and prostate cancer.

Nearly 16,000 men and women die of bowel cancer every year in the UK.

Bowel cancer is the second most common cause of cancer death in the UK, behind lung cancer.

Bowel cancer is very treatable especially if diagnosed at an early stage.

If you receive the screening kit, use it and return it.

For more information please click here


Will you be our next Quit Hero ?

If you have decided it is time to improve your health, save money and quit smoking....

Click here for more advice.


Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or make / cancel an appointment.


Do we have your correct details ?

Do we have your correct address ? Do we have your correct telephone number ? If not, then please complete the change of details form. If we do not have your correct mobile phone number, you will not be able to use our text messaging reminder service ! 


Access

The Newtown Surgery building has been designed for disabled access. There is a dedicated disabled parking space within the car park, access point at the reception desk and a disabled toilet.   We would ask that you let us know if you need help as your disability may not be a visible one.  We also have access to a wheelchair, if this is needed please contact reception.

We would also welcome any suggestions you may have in making your visit to the surgery easier.

 


Patient Participation Group (PPG)

We want you!! We would like people from our registered patient population to sign up to be a member of Newtown PPG.

The aim of the Patient Participation Group (PPG) is to be an active member promoting partnership between patients and general practitioners in primary health care and highlighting patient concerns and needs.

Ideally the PPG will meet bi-monthly to discuss new projects, practice plans and the future of Primary care and its services.

If you would like to join Newtown PPG, please leave your name and contact details with the receptionist or drop us an email at gpn81064@nhs.net and the Practice Manager will make contact with you to give you further information.

(Site updated 05/11/2021)
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