Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 0151 495 5110, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 9am to 6.30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- use your Patient Access account
- phone us on 0151 495 5110, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 9am to 6.30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Patient Access
Your appointment
A set amount of time is allocated to certain appointment types, therefore if making an appointment over the telephone please specify what the appointment is for so that you can ensure you are given an appropriate amount of time for your treatment to take place. Unless otherwise informed, each appointment slot is to discuss one problem and you may need to book another appointment to discuss other problems.
Please note appointments are allocated on a first come first served basis and depend on GP/nurse availability.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone us on 0151 495 5110, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11.00am. Visit requests taken after this time may result in a visit after 6pm.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Extended Access
Need an appointment after 6.30pm or on a Saturday morning?
Call our Reception team on 01514955110 and ask for an appointment via our Enhanced Access Service, we offer face to face and telephone appointment also smear and blood appointments of an evening and on a Saturday. These appointments will be based at Highfield Hospital, Highfield Road.